::back to table of contents:: A Success Factors Model For M-Government
link to pdf document Geoffrey A. Sandy, Stuart McMillan
full paper Abstract: M-government uses ICT to more effectively and efficiently deliver services. This paper describes a Success Factors Model developed to assist those in planning and implementing M-government services. The Model includes those factors identified from a comprehensive review of the literature, including government sites worldwide. The presence of these factors ensures that the benefits claimed for M-government will be realized. These are classified into six main grouping. The paper also reports on the usefulness of the model with reference to Australian case studies. In particular the Victorian State Government and the agencies of the Royal District Nursing service and the South West Health Network.
  Keywords: e-Government, Mobile Government, Government Electronic Service Delivery.